I really didn’t expect that was going to work.
By nature I am pretty conflict averse: I don’t like to directly confront people or get angry or fight for myself. For this reason I will almost never do things like return food at a restaurant, or complain to customer service, or anything like that. I considered this a personal failing – not because I was leaving money on the table, but because I was passing up opportunities because of my own fears. I managed to convince myself that I would rather pay that money to avoid conflict.
Once I developed more of a self-improvement mindset I recognized this as a valuable growth opportunity. Even knowing that this was something I wanted to do wasn’t enough – I had absolutely no practice, I had no idea how to have these kinds of negotiations. It wasn’t until reading some of Ramit Sethi‘s work that I found myself a script. Truthfully, I didn’t need a script, just having it was enough. Just knowing that it was there gave me confidence, something to fall back on.
At this point in my life I’ve done this a handful of times, but was still afraid of getting on the phone with Comcast this afternoon. They had raised my cable bill twice in the last year, once as part of a stepped promotion that I was expecting, the second not so expected. I had seen Ramit talking about this case, and I also read this helpful article that inspired me to call.
Sure enough, his advice worked. I called their hotline, pressed the buttons to disconnect my service (3-2-1-2 if I recall correctly), and they put me through to a representative. That article claims you have to threaten to disconnect to get their best deals – I have no idea if that’s true, but I wanted to maximize my chances. I was appropriately angry, complained about the double rate hike, and told them to disconnect my service. The operator said she would look at what they could offer me, and she gave me another year long promotion at the original rate I paid before, less than half my current bill. She ended with the caveat that this would end in one year and that I should be aware of that, I told her I’d have that conversation in a year from now.
In this case, I managed to cut my bill from $65 down to $30 for a year. That’s $420 for a year, in a phone call that took me just over 5 minutes including the wait time. In terms of an hourly rate that is over $5000/hour. Mind you, this is for cheap internet service. How much could I have saved if I had phone, internet, and cable? How much could I potentially save on other areas of my life? (Ramit definitely recommends getting your APR down on your credit cards, though I pay mine every month anyway.)
I highly recommend trying this for yourself, as either a lifehack or an exercise. Let me know if you have any more tips like this, because I want to try them!
